FAQS

Festival bookings are paid progressively rather than all at once.

Payments of 20% are due at the end of April, June, August and September, with the final 20% payable on arrival.

We'll provide your payment schedule with your booking so you know what is due and when.

All Festival cancellation requests need to be made in writing to our office.

If you cancel on or before 31 October in the year before arrival, the cancellation fee is one night's accommodation or 10% of the total booking value, whichever is less. The remaining balance is refunded to the original payment method.

For cancellations made during November, 15% of the payments you've made will be refunded, with approved refunds processed within 14 days.

For cancellations made during December, a 15% refund of payments made may be available only if we successfully re-let your cabin or site. Where applicable, that refund is processed at the end of January following Festival.

Cancellations received during January forfeit all monies paid.

Approved refunds are returned to the original payment method.

Refunds aren't available for adverse weather, circumstances beyond management's control, early departures or late arrivals.

We strongly recommend reading the complete Festival booking and cancellation conditions before confirming your stay.

You can certainly ask.

And we'll take your preference into account.

But we can't guarantee a particular site.

Festival site allocation depends on several things, including how many nights you're staying, the size and configuration of your setup, and trying to keep groups of friends together where we can.

It's a very large jigsaw puzzle, and sometimes making all the pieces fit means your site isn't quite where you expected it to be.

We'll always do our best.

Just don't hold us to Site 37.

We'll certainly try.

If you want to return for the following Tamworth Country Music Festival, you must rebook while you're staying with us during the current Festival.

You can request the same site and we'll take that into consideration when we work on the following year's allocations.

But — just like this year's booking — we can't guarantee a particular site.

Rigs change. Stays change. Groups change.

And the jigsaw puzzle starts all over again.

Possibly, but our Festival pet policy is stricter than our normal pet arrangements and prior approval is required.

Festival guests wishing to bring a dog need to apply by 31 October in the year before Festival and provide a photo with their request.

Only one pet per site is permitted, and pets are only permitted on powered or unpowered sites. Registered service dogs are excepted, with proof of registration required.

During Festival:

• Your dog must remain contained within your site by a lead, cage, portable fence or other suitable means.
• Dogs can't be left unattended at any time.
• Barking and other noise must be kept under control.
• Dogs must be on a lead whenever they're away from your site.
• There are no off-leash areas within Austin during Festival.
• Owners are responsible for cleaning up after their pets throughout the park.

Approval remains at management's discretion, and failure to follow the Festival pet conditions may result in the pet needing to be removed from the park.

If you'd like to bring your dog, ask us for the Festival Pet Approval Form and full policy.

Not for most of it.

Around 70% of Tamworth Country Music Festival is free, while major concerts and some individual performances and events require tickets.

There are ticket releases at different times throughout the year. When we become aware of a release, we'll text our booked Festival guests so you can check what's available.

If there's an artist you particularly want to see, we'd recommend booking that performance rather than assuming you'll be able to get tickets once you arrive.

And remember to support the venues providing free entertainment while you're out enjoying it.

The Festival Express operates during Tamworth Country Music Festival and is a handy way to get around without needing to take your car into the busy CBD.

Routes and timetables can change from year to year, so we'll provide our Festival guests with the current information as Festival approaches.

January in Tamworth is usually warm to hot, so pack for summer — hat, sunscreen, water bottle and comfortable clothes for being out and about.

But throw in a windproof jacket and something long-sleeved too.

It doesn't usually get particularly cold, but cooler or windy evenings happen and you'll appreciate having another layer.

Summer storms are also possible, so keep an eye on the forecast during your stay.

They vary.

Very few of our sites are exactly the same size.

That's why we ask for the full dimensions of your caravan or camper, including the drawbar, plus information about slide-outs and anything else that affects your setup's footprint.

Rather than advertising one standard Festival site size, we work with the information you give us to determine what available site will suit.

So when we ask how big your van is, please don't make it smaller because you're worried we won't fit you in.

We still have to fit you in when you arrive.

Absolutely.

You don't need to understand everything before you arrive.

Ask questions.

We've been doing Festival for a very long time and can help with the practical bits — accommodation, getting around, how Festival works and finding your feet once you're here.

Then it's up to you to find the music.